PictoNexo Augmentative and alternative communication
PictoNexo · Legal

Terms and Conditions

Review the terms governing access to and use of PictoNexo.

Version
v5
Effective date
2026-09-09
Published date
2026-09-09
Language
English

PictoNexo Terms and Conditions of Use

Last updated: September 7, 2026

Version: 1.0

Welcome to PictoNexo. These Terms and Conditions govern the access, download, installation, and use of the PictoNexo application, as well as its related services, content, and features.

By downloading, installing, accessing, or using PictoNexo, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you must refrain from using the application.

1. Identification of the Service

PictoNexo is an augmentative and alternative communication (AAC) application designed to facilitate expression and communication through pictograms, words, phrases, sounds, audio, and other visual or auditory tools.

For purposes of these Terms and Conditions, references to “PictoNexo,” “the application,” “we,” “us,” “our,” or similar expressions shall refer to the party responsible for the operation and distribution of PictoNexo.

2. Purpose of PictoNexo

PictoNexo is intended to provide technological communication support tools for people who may benefit from augmentative and alternative communication systems.

Its features may include, without limitation:

  • Viewing and selecting pictograms.
  • Building words, expressions, and phrases.
  • Playing audio associated with pictograms or phrases.
  • Organizing and customizing pictograms.
  • Creating and storing quick phrases.
  • Managing favorites.
  • Accessibility settings.
  • Features protected by a PIN or mechanisms intended for caregivers.
  • Creating or adding personalized content.

Available features may vary depending on the application version, operating system, device, language, region, or distribution method.

3. PictoNexo Does Not Replace Medical or Professional Services

PictoNexo is a technological communication support tool and is not a medical device, diagnostic tool, treatment, therapy, clinical service, or substitute for medical, psychological, therapeutic, educational, or other professional care.

The application is not intended to diagnose, prevent, treat, or cure any disease, disability, medical condition, psychological condition, neurological condition, or developmental condition.

Decisions regarding medical treatments, speech therapy, educational interventions, communication systems, or any other professional matter should be made with the guidance of the appropriate qualified professionals.

4. Users of the Application

PictoNexo may be used directly by individuals who require augmentative or alternative communication tools and may also be configured or managed by parents, legal guardians, family members, caregivers, therapists, educators, or other responsible persons.

When the direct user is a minor or a person who requires representation, supervision, or assistance when using digital services, it shall be the responsibility of their parent, guardian, or legal representative to authorize and supervise the use of the application.

5. Use by Minors

PictoNexo may be used by minors under the supervision and responsibility of an authorized adult.

Where applicable, the download, configuration, purchase, or acceptance of these Terms and Conditions must be carried out by a person with sufficient legal capacity to provide such authorization.

Parents, guardians, or caregivers are responsible for determining which settings, pictograms, images, recordings, phrases, or other content are appropriate for the user.

6. Caregiver Mode and Protected Features

Certain PictoNexo features may be protected by a PIN, password, biometric authentication, or another security mechanism intended to restrict access to administrative settings.

These features may allow actions including, but not limited to:

  • Changing the organization of pictograms.
  • Adding, deleting, or hiding content.
  • Changing application settings.
  • Managing quick phrases or favorites.
  • Adding personalized content.
  • Changing accessibility options.

The responsible user must keep their credentials, PIN, and access methods secure. PictoNexo shall not be responsible for changes made by individuals who obtain authorized or unauthorized access to the device or such credentials.

7. Personalized Content

PictoNexo may allow the user, parent, guardian, or caregiver to add personalized content, including images, photographs, voice recordings, names, labels, text, phrases, or other elements.

The person adding such content represents that they have the necessary rights, permissions, or authorizations to use it.

The user is responsible for ensuring that personalized content does not:

  • Violate copyrights, trademarks, privacy rights, or other third-party rights.
  • Contain illegal material.
  • Be used for fraudulent or unlawful purposes.
  • Violate the privacy or dignity of other individuals.

Ownership of personalized content shall remain with its respective rights holder unless expressly stated otherwise.

8. Pictograms, Illustrations, Audio, and PictoNexo Content

Pictograms, illustrations, interfaces, audio, text, databases, designs, logos, graphical elements, software, and other content provided directly by PictoNexo may be protected by copyright, industrial property rights, or other applicable rights.

Use of PictoNexo does not grant the user any ownership rights over such elements.

The user is granted only a limited, personal, revocable, non-exclusive, and non-transferable license to use the application in accordance with these Terms and Conditions.

9. Permitted Uses

The user may use PictoNexo for personal, family, therapeutic, educational, or communication-support purposes, provided that such uses are lawful and comply with these Terms.

10. Prohibited Uses

The following activities are prohibited:

  • Using the application for illegal or fraudulent activities.
  • Attempting to gain unauthorized access to systems, servers, or services related to PictoNexo.
  • Modifying, copying, distributing, selling, sublicensing, or commercially exploiting the application without express authorization.
  • Reverse engineering, decompiling, or performing unauthorized extraction of source code, except where expressly permitted by applicable law.
  • Removing intellectual property notices.
  • Using automation intended to interfere with the normal operation of the service.
  • Using PictoNexo to violate the rights of third parties.

11. Availability of the Application

We will make reasonable efforts to keep PictoNexo available and functional. However, we do not guarantee that the application will be available continuously, permanently, or free from errors.

The service may be temporarily interrupted due to:

  • Maintenance.
  • Updates.
  • Device or operating system failures.
  • Connectivity issues.
  • Services provided by third parties.
  • Force majeure events.

12. Updates and Changes to Features

PictoNexo may receive periodic updates intended to improve its functionality, security, compatibility, accessibility, or features.

Certain features may be modified, replaced, added, or removed when necessary for technical, security, regulatory, commercial, or user-experience reasons.

13. Compatibility

The availability and proper functioning of PictoNexo may depend on the device model, operating system version, available storage space, permissions granted, and other technical characteristics.

Compatibility with every device or operating system version is not guaranteed.

14. Sound and Voice Playback

PictoNexo may use prerecorded audio, personalized recordings, speech synthesis, or other mechanisms to reproduce words and phrases.

Pronunciation, intonation, volume, or interpretation of content may vary depending on the language, device, audio engine, or selected configuration.

The user or caregiver should verify that the content and audio used are appropriate for the specific needs of the user.

15. Privacy and Data Protection

The processing of personal data related to PictoNexo shall be governed by our Privacy Notice or Privacy Policy.

Such document will explain, as applicable:

  • What information may be collected.
  • How such information is used.
  • How it is stored and protected.
  • With whom it may be shared.
  • The rights available to the data subject.

The Privacy Policy forms a complementary part of these Terms and Conditions.

16. Data Stored on the Device

Certain settings, personalized pictograms, phrases, preferences, favorites, recordings, or other data may be stored locally on the device.

Uninstalling the application, losing the device, restoring the system, deleting files, or experiencing technical failures may result in the loss of locally stored information.

Unless PictoNexo expressly provides a backup or synchronization feature, the user shall be responsible for keeping any copies they consider necessary.

17. Third-Party Services

PictoNexo may depend on services, libraries, operating systems, distribution platforms, or technologies provided by third parties, including Apple App Store, Google Play, or other providers.

Use of such services may also be subject to the terms and policies of their respective providers.

PictoNexo does not control and shall not be responsible for interruptions, changes, restrictions, or failures attributable exclusively to such third parties.

18. Purchases and Paid Features

Certain versions or features of PictoNexo may be offered through a one-time purchase, subscription, or another payment model.

When a purchase is made through Apple App Store, Google Play, or another distribution platform, payment processing shall also be subject to the commercial terms of that platform.

Prices, taxes, currencies, renewals, cancellations, and refund mechanisms may vary depending on the platform and the user's region.

Where applicable, the specific terms of a purchase or subscription will be disclosed to the user before the transaction is confirmed.

19. Limitation of Liability

To the extent permitted by applicable law, PictoNexo shall not be liable for damages arising from:

  • Improper use of the application.
  • Settings configured by users, parents, guardians, or caregivers.
  • Incorrect interpretations of pictograms, words, phrases, or sounds.
  • Personalized content added by the user.
  • Loss of information stored locally.
  • Interruptions of third-party services.
  • Issues arising from the device or operating system.
  • Use of PictoNexo as a substitute for medical, therapeutic, or professional advice.

Nothing in these Terms is intended to exclude any rights or liabilities that cannot legally be excluded.

20. Caregiver Responsibility

When PictoNexo is configured or managed by a caregiver, parent, guardian, therapist, or other responsible person, that individual is responsible for reviewing whether the selection, organization, and configuration of content is appropriate for the user.

PictoNexo provides technological tools but does not individually determine the communication, educational, medical, or therapeutic needs of any person.

21. Intellectual Property

The name PictoNexo, its logo, design, interface, structure, software, original content, and other elements of the service belong to their respective rights holders and are protected by applicable intellectual property and industrial property laws.

Nothing in these Terms shall be interpreted as a transfer or assignment of such rights.

22. Suspension or Termination of Access

PictoNexo may restrict or suspend access to certain features in the event of a serious violation of these Terms, a security risk, fraud, unlawful use, or when necessary to protect the platform or third parties.

The user may stop using PictoNexo at any time by uninstalling the application.

23. Changes to the Terms and Conditions

These Terms and Conditions may be updated periodically due to legal, technical, operational, or feature-related changes.

Each update may be identified by a version number and an effective date.

When a change is relevant or material, we may require the user to review and expressly accept the new version before continuing to use certain PictoNexo features.

Previous versions may be retained for historical, regulatory, or consent-verification purposes.

24. Acceptance of Versions

When PictoNexo requires express acceptance, information related to such acceptance may be recorded, including the version of the document accepted, date and time, language, and other technical information reasonably necessary to preserve evidence of consent.

Continued use of PictoNexo after changes that do not require express acceptance become effective may constitute acceptance of such changes, to the extent permitted by applicable law.

25. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the United Mexican States, without prejudice to any rights the user may have under mandatory consumer protection laws or other applicable provisions.

26. Severability

If any provision of these Terms and Conditions is declared invalid, illegal, or unenforceable, such circumstance shall not affect the validity or enforceability of the remaining provisions.

27. No Waiver

Failure to immediately exercise any right provided under these Terms shall not be interpreted as a waiver of that right.

28. Languages

PictoNexo may make these Terms and Conditions available in multiple languages.

In the event of a discrepancy between translations, the version legally designated as controlling for the applicable region shall prevail.

29. Contact

For questions regarding these Terms and Conditions, PictoNexo, or the exercise of rights related to the service, users may use the official contact methods published within the application or on the official PictoNexo website.

30. Acceptance

By downloading, installing, accessing, or using PictoNexo, the user acknowledges that they have read and understood these Terms and Conditions and agree to be bound by them.

When the PictoNexo user is a minor or requires legal representation, acceptance must be provided by their parent, guardian, or authorized legal representative where required by applicable law.

PictoNexo
Terms and Conditions of Use
Version 1.0
Last updated: September 7, 2026